earlier this week i had to interact with one of our clients over the phone.
i had never met the man face-to-face but, as always, i did my best maintain my professional decorum and meet the needs of the moment.
whenever dealing with a client, i try to speak clearly and choose my words carefully.
i do my best to be calm and reassuring regarding whatever issues they may have.
this morning, my boss told me that this client likes to play a game where he mentally pictures the voice on the other end of the phone.
the client told my boss, "i imagine he's in his mid-forties..."
"stop right there, you're already wrong." my boss interjected.
the client continued, "i see him as being small and kind of frail."
"not even..." my boss replied.
"i imagined a kindly older gentleman because he was just so calm and professional on the phone. he immediately put me at ease. and he turned all the files around so quickly." the client said.
"that's why we hired him." my boss complied.
in two weeks, the client is coming into town for meetings and i get to meet him then.
in the mean time, i've decided to talk like scooby-doo whenever he calls me.
i can hear it now, "i'm rorry, rat readrine rust isn't rearistic. ruh-hee-heee-hee!"
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